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How to Debug in WordPress

  • QA

When things go wrong, it’s usually due to PHP or JavaScript issues, or a clash between your site’s theme and plugins. Furthermore, there could be caching issues preventing your site from displaying as expected or a function not working properly. Follow the steps below to troubleshoot the problem on the… Read More »How to Debug in WordPress

[QA] How to Write a Bug Report

  • QA

A bug report will include the following parts: Clear title: Highlight what’s wrong and related functions or features. Steps to reproduce the issue: Make it as detail as possible and attach images or videos if necessary. A picture is worth a thousand words. Actual result Expected result: It’s better if… Read More »[QA] How to Write a Bug Report

[QA] How to Test Softwares

Flow to Test Softwares Understand the features & list questions  List test cases  Test functions  Report  Progress  Challenges Questions Write end-user documentation Review with QA Lead Must to self-review first Mistakes Improvements List test cases in detail (for automation test) Testing Checklist File File name Space Special characters: `~!@#$%^&*()-_=+{[]}\|;:’”,./<>?/*-+. Unicode characters… Read More »[QA] How to Test Softwares

[CS] How to Support Customers

  • CS

A customer support (CS) process will vary depending on the product, company culture, and part of the CS agent’s personality. A CS process is considered effective when: Within the time limit, we handle as many requests as possible while ensuring that there is no abandoned customer. In the long term,… Read More »[CS] How to Support Customers